Aiello

Hotels, hospitality properties, long-term care centers, medical institutions

Operational automation, communication, and business intelligent.

Automated Response: AI agent understands and answers frequently asked questions, reducing staff workload on phone inquiries.

Task Automation: Transforms service requests (delivery, housekeeping, cleaning, repairs) into actionable tasks and assigns them to the right team, with full progress tracking.

Seamless Human Handoff: For escalated or complex cases, AI gathers relevant information and transfers the call efficiently to human staff, ensuring service quality.

Data Insights
Analyzes call logs to reveal guest needs and behavior patterns, helping hotels improve services and increase revenue.

Hotels, resorts, ryokans, villas, serviced properties, large-scale resort hotels, brands with high percentages of multilingual international guests

• All guest touchpoints before and during the stay

• Guests checking hotel info, facilities, transportation, announcements

• 58-language AI chatbot answering questions instantly, reducing over 60% front desk calls

• Mobile booking for restaurants, in-room dining, activities

• Poolside / beach / on-property F&B ordering without staff presence

• Shuttle booking, luggage storage requests, room location guidance, property navigation

• Service requests (delivery, laundry, maintenance) connected directly to TMS Pro

• Local attractions & travel recommendations

• Replacing all printed materials: key card sleeves, table cards, directional guides, DMs, event flyers

• Assisting front desk with multilingual guest service and reducing queue time

Multi-language AI Guest Service (58 languages)
• Hotel employees: typically speak 2–3 languages
• Guests: from 8–20 nationalities
• AI chatbot supports 58 languages & seamless switching in the same conversation
→ Reduces 60%+ front desk calls, lowers labor pressure, increases guest satisfaction.

AI that truly “answers,” not just menu-based
• Natural, human-like responses
• No looping menus
• Fast, accurate replies unaffected by peak hours
→ Smoother service flow with reduced guest frustration.

Converts conversation into revenue: in-chat ordering links
• Integrates with POS, PMS, TMS Pro
• A single conversation can lead guests to booking, ordering, or submitting requests
→ Higher conversion rates for dining, activities, and add-on services.

Reduce printed materials & updates—save 97% of manual effort
• No need for printed table cards, signs, flyers, room guides
• Instant content updates from backend
• Unlimited languages (vs. 3–5 on paper)
→ Better guest understanding → more willingness to purchase.

Mobile-first, no app download required
• Guests access via QR code instantly
• Hotels can rapidly update content & design
• 100% customizable branding and tone

Hospitality, hotel, resort, ryokan, villa and service properties.

• Consistent Guest Experience, Across Every Touchpoint
A single source of truth powering AI voice assistants, chatbots, and call agents—ensuring guests always receive the same accurate information on rooms, breakfast, facilities, policies, and transportation.
Update once, sync instantly across all languages to support international guests and reduce reliance on language-specific staff.

• Built-in Operational & Policy Risk Control
Automatically detects outdated or conflicting information before it reaches guests or staff.
Acts as operational insurance for GMs and owners by preventing incorrect policies from being used—by AI or by humans.

• Faster Onboarding, Stronger Front Desk Teams
A centralized hub for staff training, SOPs, and frontline know-how.
Transforms senior staff experience into searchable knowledge, accelerating onboarding, shortening learning curves, and reducing operational risk caused by staff turnover.

• A Single Source of Truth for All Hotel Information
Multi-Format Knowledge Input: Easily ingest text, documents, audio, and web content into one centralized system.
AI-Powered Knowledge Structuring: Automatically transform unstructured content into structured, reliable knowledge—ensuring accurate and consistent AI-driven guest Q&A.

• Controlled Updates Without Service Disruption
Governed Knowledge Editing: Enable authorized staff to review, edit, and manage AI-generated content with clear access control and approval workflows.
Continuous Knowledge Maintenance: Allow domain experts to refine and preserve operational knowledge over time, even as teams and staff change.

• Prevent Conflicting Guest Answers
Built-in Logical Validation: Automatically detect outdated or conflicting information and alert teams to resolve issues early.
Proactive Update Alerts: Keep hotel information accurate and up to date without relying on manual checks or reactive fixes.

Hospitality, hotel, resort, ryokan, villa and service properties.

Task management, operational automation, communication and business intelligent.

An analytic and insightful platform
TMS Pro collects data from various touchpoints to record and analyze guest requests and internal operational tasks, gradually evolving into a dedicated big data library for your property and management team. Its data-driven dashboard provides real-time visual insights, enabling you to understand customer behavior and optimize operational efficiency.

Highly customizable for every property
The platform allows you to create tailored workflows, ensuring seamless alignment with your operational processes while enhancing team management efficiency.

Flexible mobility and streamlined communication
Available on both desktop and mobile apps, TMS Pro offers flexible mobility and ensures that no tasks are overlooked. By consolidating all requests and updating in real time, your team can easily keep track of task statuses anytime and anywhere.

Hospitality, hotel, resort, ryokan, villa and service properties.

Guest service, front desk reception, task management, marketing promotion, ads, FAQ, IoT control, telephony and in-room dining and shopping.

An all-in-one smart device
Aiello Voice Assistant integrates telephony systems, IoT control, Bluetooth speaker, alarm clock and digital signage. Deduct the number of hardware and cables placed in your properties, reduce integration efforts, and save CAPEX.

Multilingual service
With the technology of multi-lingual NLP AI, AVA is able to speak Japanese, English, Chinese, Korean and Thai, and answer every question and execute commands for the guests all over the world 24/7.

Actionable insight
AVA digs out your guests’ hidden needs from the interactions, providing business insights for optimizing market strategies.

Full flexibility
Maximize synergy effects with AVA, which is compatible with major PMS, TMS, PABX, RCU, IOT and various systems in the hospitality ecosystem. Easily sync with room status, automate task management, and more.