Aiello AI Call Agent (ACA)

Technology (System) Others
Hotel Information
RPA and AI Solutions (Chatbots, Translation, Multilingual Support, AI Agents, etc.)
Technology (Robot / AI / RPA) Others
Technology (Meal Service related) Others

Target Sector
Hotels, hospitality properties, long-term care centers, medical institutions
Usage Scenes(Usage/Recipies)
Operational automation, communication, and business intelligent.
Specialities,Sales point
Automated Response: AI agent understands and answers frequently asked questions, reducing staff workload on phone inquiries.

Task Automation: Transforms service requests (delivery, housekeeping, cleaning, repairs) into actionable tasks and assigns them to the right team, with full progress tracking.

Seamless Human Handoff: For escalated or complex cases, AI gathers relevant information and transfers the call efficiently to human staff, ensuring service quality.

Data Insights
Analyzes call logs to reveal guest needs and behavior patterns, helping hotels improve services and increase revenue.
Countries of Trade
JAPAN ： Both direct and indirect transactions are acceptable

TAIWAN ： Both direct and indirect transactions are acceptable

SINGAPORE ： Both direct and indirect transactions are acceptable

VIET NAM ： Both direct and indirect transactions are acceptable

THAILAND ： Both direct and indirect transactions are acceptable

MALAYSIA ： Both direct and indirect transactions are acceptable

AUSTRALIA ： Both direct and indirect transactions are acceptable

U.S.A. ： Both direct and indirect transactions are acceptable

Catalog PDF file	ACA Product Flyer

Inquiry to exhibitor

Aiello

https://aiello.ai/jp/home-jp/

Japan exhibitors
Exportable

HCJ 2026
Hotel Systems / Management Tools / Store Management
Booth number W4-F42

Exhibited products	🚀 The 6 Powerful Solutions Powering “Aiello One”: 📞 AI Call Agent: 24/7 automated handling of internal and external calls. Free your front desk from "the phone that never stops ringing." 💻Knowledge Management System (KMS) – Organizes scattered files in just 5 minutes, turning them into a reliable AI-powered knowledge base. One source of truth for hotel information. 📱 GuestWeb: A web-based guest service—no app required. Guests can complete orders and requests smartly from their own smartphones via a simple QR code. 🗣️ AVT (Aiello Voice Translate): Voice translation designed for face-to-face front desk interactions. Deliver smooth service that transcends language barriers. 🎙️ AVA (Aiello Voice Assistant): Our multi-functional AI active in over 20,000 rooms worldwide. It handles voice commands for IoT room controls, local sightseeing info, and service requests. ⚙️ TMS Pro (Task Management System): Real-time task conversion for all the requests above. Integrated with a dedicated staff app, it is proven to boost productivity by 1.68 FTE (Full-Time Equivalent).

Exhibited products

🚀 The 6 Powerful Solutions Powering “Aiello One”:

📞 AI Call Agent: 24/7 automated handling of internal and external calls. Free your front desk from "the phone that never stops ringing."

💻Knowledge Management System (KMS) – Organizes scattered files in just 5 minutes, turning them into a reliable AI-powered knowledge base. One source of truth for hotel information.

📱 GuestWeb: A web-based guest service—no app required. Guests can complete orders and requests smartly from their own smartphones via a simple QR code.

🗣️ AVT (Aiello Voice Translate): Voice translation designed for face-to-face front desk interactions. Deliver smooth service that transcends language barriers.

🎙️ AVA (Aiello Voice Assistant): Our multi-functional AI active in over 20,000 rooms worldwide. It handles voice commands for IoT room controls, local sightseeing info, and service requests.

⚙️ TMS Pro (Task Management System): Real-time task conversion for all the requests above. Integrated with a dedicated staff app, it is proven to boost productivity by 1.68 FTE (Full-Time Equivalent).

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