Aiello GuestWeb

Hotels, resorts, ryokans, villas, serviced properties, large-scale resort hotels, brands with high percentages of multilingual international guests

• All guest touchpoints before and during the stay

• Guests checking hotel info, facilities, transportation, announcements

• 58-language AI chatbot answering questions instantly, reducing over 60% front desk calls

• Mobile booking for restaurants, in-room dining, activities

• Poolside / beach / on-property F&B ordering without staff presence

• Shuttle booking, luggage storage requests, room location guidance, property navigation

• Service requests (delivery, laundry, maintenance) connected directly to TMS Pro

• Local attractions & travel recommendations

• Replacing all printed materials: key card sleeves, table cards, directional guides, DMs, event flyers

• Assisting front desk with multilingual guest service and reducing queue time

Multi-language AI Guest Service (58 languages)
• Hotel employees: typically speak 2–3 languages
• Guests: from 8–20 nationalities
• AI chatbot supports 58 languages & seamless switching in the same conversation
→ Reduces 60%+ front desk calls, lowers labor pressure, increases guest satisfaction.

AI that truly “answers,” not just menu-based
• Natural, human-like responses
• No looping menus
• Fast, accurate replies unaffected by peak hours
→ Smoother service flow with reduced guest frustration.

Converts conversation into revenue: in-chat ordering links
• Integrates with POS, PMS, TMS Pro
• A single conversation can lead guests to booking, ordering, or submitting requests
→ Higher conversion rates for dining, activities, and add-on services.

Reduce printed materials & updates—save 97% of manual effort
• No need for printed table cards, signs, flyers, room guides
• Instant content updates from backend
• Unlimited languages (vs. 3–5 on paper)
→ Better guest understanding → more willingness to purchase.

Mobile-first, no app download required
• Guests access via QR code instantly
• Hotels can rapidly update content & design
• 100% customizable branding and tone

JAPAN ： Both direct and indirect transactions are acceptable

TAIWAN ： Both direct and indirect transactions are acceptable

SINGAPORE ： Both direct and indirect transactions are acceptable

THAILAND ： Both direct and indirect transactions are acceptable

VIET NAM ： Both direct and indirect transactions are acceptable

MALAYSIA ： Both direct and indirect transactions are acceptable

INDONESIA ： Both direct and indirect transactions are acceptable

AUSTRALIA ： Both direct and indirect transactions are acceptable

U.S.A. ： Both direct and indirect transactions are acceptable