GSR Luma

- Hotels aiming to enhance guest relations while maintaining efficient front desk operations
- Properties that want staff-assisted but streamlined check-in/check-out processes
- Facilities with high volumes of international guests requiring quick identity verification and key issuance
- Hotels prioritizing modern, mobile solutions that empower staff to serve guests anywhere in the property

- Reception Desk Enhancement
Staff use tablets to assist guests with check-in, check-out, and key pickup directly at the desk.
- Mobile Guest Service
Reception team can move around the lobby or guest areas, providing service on the spot.
- Peak Time Support
Tablets act as supplementary check-in stations to reduce congestion during busy hours.
- Personalized Guest Interaction
Staff can combine efficient digital processes with personal assistance, strengthening guest relationships.
- Flexible Operations
Ideal for hotels that want to balance automation with human touch.

- Guest-Centric Design
Positions reception staff at the center of guest relations, enhancing service quality.
- Streamlined Tablet-Based Operations
Enables seamless check-in, check-out, and key pickup with just a few taps.
- NFC Technology Integration
Generates room keys quickly and securely via mobile tablets.
- Mobility & Flexibility
Staff can deliver services anywhere within the facility, improving responsiveness.
- Certified EVA-Ready
Recognized by the Singapore Tourism Board, ensuring compliance and reliability.
- Improved Guest Experience
Combines efficiency with personal interaction, leading to higher satisfaction

JAPAN ： Direct transactions only

Others ： Direct transactions only