Tapendium

• 4 and 5 star hotels and resorts, including stylish boutique properties
• Luxury lifestyle hotels and resorts
• Premium international chains
• Design-led boutique luxury hotels and resorts

These properties typically:
• Operate multiple departments and outlets (F&B, spa, activities, ski services, concierge)
• Place high value on brand storytelling and presentation
• Cater to guests who expect convenience, control, and multilingual accessibility
• Command higher ADR, making upsell and ancillary revenue highly impactful

Why Tapendium is a Strong Fit:
✔ Guests naturally use the tablet for dining, spa bookings, and service requests
✔ Creates a high-performing upsell environment (late check-out, wine, experiences, promotions)
✔ GRMS integration enhances the in-room experience (lighting, climate, DND, MUR) IPTV, TV and Audio controls.
✔ Full brand customisation aligns with luxury brand standards
✔ Reduces call volume across concierge, IRD, and housekeeping
✔ The Tapendium tablet can replace the traditional guestroom telephone while enabling real-time guest messaging
✔ Integrates with core hotel systems, supporting advanced automation, smart room controls, and an intuitive, user-friendly experience

We deliver a unified, tech-driven solution that integrates every key property system and smart room function — empowering teams, elevating efficiency, and redefining the guest experience.

Tapendium Product Features:

In-Room Guest Tablet Platform - core delivery hardware + interface.
• 11” in-room tablet
• Commercial-grade protective case & charging dock
• USB & USB-C guest charging ports
• Security model device management (MDM) lockdown
• Wireless operation (Wi-Fi / 5G capable)
• Centralised software updates

Custom Branded Guest Interface
• Full brand customisation (logo, colours, layouts)
• Property-specific content configuration
• Digital design aligned with brand standards

In simple terms Tapendium has 5 core product pillars:
Guest Experience Interface (tablet + UI + compendium)
Commerce & Revenue Tools (dining, upsell, bookings, retail)
Operations Automation (service requests, workflows, ticketing)
Room Technology Control (GRMS, telephony, IPTV, TV and Audio controls)
Integration & Infrastructure Layer (PMS, POS, APIs, cloud, security)

JAPAN ： Both direct and indirect transactions are acceptable

AUSTRALIA ： Both direct and indirect transactions are acceptable

NEW ZEALAND ： Both direct and indirect transactions are acceptable

THAILAND ： Both direct and indirect transactions are acceptable

COOK ISLANDS ： Both direct and indirect transactions are acceptable

PHILIPPINES ： Both direct and indirect transactions are acceptable

MALAYSIA ： Both direct and indirect transactions are acceptable

Others ： Both direct and indirect transactions are acceptable