AI Concierge

Accommodation facilities such as city hotels, resort hotels, chain hotels, guesthouses, and ryokan.
Tourism and leisure facilities including amusement parks, zoos, aquariums, parks, botanical gardens, science museums, museums, and ski resorts.

Nutmeg AI Concierge automates multilingual guest inquiries and facility guidance for accommodation facilities, helping reduce front desk workload while supporting inbound travelers. From before check-in to during the stay and even after check-out, the AI consistently supports guest communication. It is an AI-powered guest service designed to address staff shortages and improve overall guest satisfaction.

1. From reactive support to proactive guest engagement
Nutmeg goes beyond simply answering questions. It provides AI-driven guest support that delivers relevant information based on each guest’s situation and behavior. By supporting guests before check-in and during their stay, it helps enhance the overall guest experience and create additional revenue opportunities.

2. Multilingual support using only Japanese source content
There is no need to prepare separate multilingual content or hire multilingual staff. Based on Japanese source information, the AI automatically responds in the guest’s preferred language, enabling smooth and immediate inbound support.

3. Seamless support from pre-trip to on-site experience
Nutmeg covers the entire guest journey, from pre-arrival web-based guidance to on-site facility and service information during the stay. By combining an AI chatbot with digital guidance, it helps improve satisfaction across the entire travel experience.

JAPAN ： Direct transactions only