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Hotel Systems / Management Tools / Store Management
Booth number W3-A29

Japan exhibitors
Not exportable

IVR+ helps restaurants solve issues like “too many calls” and “overlapping reservation calls.” At this exhibition, we will show AI-based reservation intake and automated call handling designed for the food service industry.

AI Reservation Reception:
The AI captures date, time, number of guests, and course, and can take reservations during peak hours or after closing without involving staff. This reduces missed reservations and lowers phone workload.

AI Call Handling:
The AI responds to common questions about hours, parking, directions, and menu details. By handling these calls, it prevents work interruptions and improves efficiency in the kitchen and floor operations.

Two-Way SMS:
If a call is missed, the system automatically sends an SMS asking for the customer’s request. Staff can check replies later and call back when convenient, or complete the interaction via SMS. This prevents missed inquiries and minimizes staff burden.

If you want to reduce phone pressure, avoid losing reservations, and lighten the workload on your team, please visit the IVR+ booth. You can experience a system that helps eliminate phone stress for restaurants.

Country / Region	JAPAN
Exhibited products	IVR,IVR system,Voice Automated Response System,AI call handling system,AI call handling system

Exhibit Product

IVR+
- Target Sector
  ・Restaurant owners and managers who experience a heavy daily burden of phone handling.
  
  ・Restaurants that receive many reservation requests or inquiries outside business hours.
  
  ・Multi-location restaurant chains where new staff or foreign staff members struggle to master phone operations, making AI-standardized call guidance especially useful.
  
  ・Restaurants with high reservation demand, fast-food shops with many takeout orders, roadside locations that frequently receive questions about access or parking, and specialty restaurants that get many menu-related inquiries—any business with a high volume of phone calls.
- Usage Scenes(Usage/Recipies)
  [Busy lunch and dinner hours]
  During peak times, staff are tied up with serving and kitchen work, leaving no one to answer the phone. IVR+ automatically handles reservation calls by capturing date, time, and party size, preventing missed bookings.
  
  [Takeout stores]
  When preparing orders and handling the register, frequent calls about menu items or pickup times can disrupt operations. IVR+ answers these questions, allowing staff to stay focused.
  
  [Roadside restaurants]
  Questions like “Do you have parking?” or “How do I get there?” are common. IVR+ can handle these fixed inquiries and guide customers without involving staff.
  
  [After-hours reservation calls]
  Even when calls come in after closing, IVR+ continues to accept reservations, preventing morning call congestion and missed opportunities.
  
  [Sudden staff shortages or trouble]
  If staff are busy or short-handed, IVR+ sends a two-way SMS when calls are missed. Customers reply with their request, and staff can follow up later or complete the exchange via SMS.
- Specialities,Sales point
  IVR+ is a smart IVR system that reduces phone workload and prevents missed reservations for restaurants. With AI call handling and two-way SMS, it automates tasks that previously required staff and improves customer satisfaction.
  
  The AI Reservation feature automatically gathers date, time, and party details, accepting reservations even during peak hours or after closing. This helps small teams avoid missed opportunities.
  
  AI Call Handling answers common questions about hours, parking, directions, and menus, reducing interruptions and letting staff focus on service.
  
  The two-way SMS function sends an automatic message when a call is missed, allowing customers to reply with their request. Many inquiries can be completed via SMS.
  
  IVR+ is low-cost, requires no special hardware, and is easy for small and midsize stores to adopt. It is an effective solution for shops that want to streamline phone operations.

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