Hosport

Hosport

• Target Sector

  [Accommodation Operators seeking to streamline guest communication and overcome labor shortages]
  
  We target operators of Hotels, Ryokans, Lifestyle Hotels, and Vacation Rentals facing the following challenges:
  
  Fragmented Communication Channels: Managing scattered inquiries across Phone, Email, LINE, WhatsApp, and OTA messages (Booking.com, Airbnb, etc.).
  
  Multilingual Demands: The need to support increasing international travelers (inbound demand) 24/7 without hiring specialized multilingual staff.
  
  Operational Efficiency: Difficulty in maintaining quick response times due to chronic staff shortages.
  
  Multi-site Management: Challenges in maintaining consistent service quality and visibility across multiple properties with limited headquarters staff.
  
  Hosport supports these businesses by automating primary responses and preventing missed inquiries without increasing recruitment costs. This allows human staff to focus on high-value "face-to-face hospitality" and irregular emergency responses.

• Usage Scenes(Usage/Recipies)

  Scene 1: 24/7 Centralized AI Response for All Inquiries Whether pre-booking, during the stay, or post-checkout, Hosport handles inquiries (check-in methods, amenities, access, etc.) across all channels—Email, Forms, LINE, WhatsApp, and OTA messages—on a single dashboard. The AI provides immediate primary responses 24/7, reducing wait times to seconds.
  
  Scene 2: Hybrid AI & Human Operation (Escalation) For complex issues not in the learning database or emergencies (lost items, special requests, trouble), the AI automatically summarizes the context and notifies staff instantly via Slack, Teams, or Chatwork. This ensures seamless handovers where staff only handle what AI cannot.
  
  Scene 3: Automated AI Phone Support Operators can choose between "Human Priority Mode" (AI answers only when staff is unavailable/busy) or "AI Priority Mode" (AI answers first, transfers to humans if needed). All calls are transcribed, summarized, and recorded for easy sharing and staff training.
  
  Scene 4: Multi-Property Standardization For operators managing multiple facilities, inquiries are automatically sorted by property. The AI answers based on the specific FAQ and rules of each location, ens

• Specialities,Sales point

  1. Complete Channel Integration Built on the Zendesk platform, Hosport integrates Phone, Email, Forms, Chat apps (LINE/WhatsApp), and major OTA messages (Booking.com, Expedia, Airbnb, Agoda) via API. It automatically organizes customer information, booking status, and inquiry tasks into one screen, drastically reducing management time and missed replies.
  
  2. Facility-Specific AI Concierge The AI learns facility-specific information (House rules, FAQs). It provides natural, polite, and accurate responses in multiple languages (Japanese, English, Chinese, Korean, etc.) with an average response time of 5 seconds.
  
  3. "Natural Conversation" with AI Phone (Realtime API) Utilizing OpenAI's Realtime API and SIP integration, Hosport achieves low-latency voice dialogue indistinguishable from human conversation. It handles multilingual calls (JP/EN/CN/KR) and automatically generates transcripts and summaries, turning call logs into valuable knowledge assets.
  
  4. Autonomous Self-Learning Cycle The system detects unresolved conversations and extracts useful information from staff's manual follow-up replies to automatically draft new FAQs. By simply reviewing and approving these drafts,